Representatives (Stage 3): Negotiation

Negotiation is central to the role of any trade union representative at any level. This activity-based course teaches the theory and practice of negotiation in a structured and entertaining way.

Research into successful negotiating strategies conducted by the Harvard Negotiation Project is drawn upon to inform the discussions and activities.Learning the techniques practised in this course will maximise your chances of securing the best outcome in any negotiation.

Those who have completed Working Together (Stage 2) or who are actively engaged in negotiation at Local Association or Federation level are eligible to apply for a place on these courses.

The course usually needs at least six participants to run.

Representatives (Stage 3): Casework

Dealing with members’ problems is never easy. This course introduces handling the more complex problems that come the way of Local Association Caseworkers. The course teaches how to deal with problems in a systematic manner, how to interview members, how to research documents and how to assemble a ‘case’.

There is plenty of opportunity to discuss issues with experienced tutors. Upon successful completion of this course, participants will be accredited by the Union as a ‘Casework Representative’ across their Local Association.

Following this accreditation, it is important that Casework Representatives keep their skills updated through attending relevant Casework Briefings, which are listed on page 33 of this booklet.

Those who have completed Working Together (Stage 2) are eligible to apply for a place on these courses. The course usually needs at least six participants to run.

Representatives (Stage 3): Casework